How can we help?

How to install your first ExToTools extension

A step-by-step walkthrough of downloading from the Chrome Web Store and activating your premium license.

Creating your ExToTools account

Sign up, verify your email, and get your account ready to link with your extensions.

Activating premium features after purchase

Log into the extension's popup with your ExToTools email to unlock all premium features instantly.

Using extensions across multiple devices

Your subscription follows your account — sign in on any device and your premium features sync automatically.

How do I cancel my subscription?

Cancel anytime from your dashboard under Subscription Settings. No exit fees, no questions asked.

What payment methods are accepted?

We accept all major credit cards (Visa, Mastercard, AmEx) and PayPal via Stripe's secure checkout.

Can I switch between plans?

Yes. Upgrade or downgrade at any time — changes take effect at the next billing cycle.

Requesting a refund

We offer a 14-day money-back guarantee. Visit /refund or email our support team to initiate a request.

Extension shows 'Not Activated' after purchase

Make sure you're signed in to the extension popup with the same email used for your subscription.

Popup not opening or showing a blank screen

Try disabling other extensions temporarily. If the issue persists, reinstall from the Chrome Web Store.

Screenshot capture is cutting off content

Ensure the page is fully loaded before capturing. Disable lazy-loading extensions if present.

Web scraper not finding elements

Some sites use shadow DOM or heavy JavaScript rendering. Try enabling the 'wait for render' setting.